Privacy & Cookies Policy
Effective Date: 30 June 2026
Otlo Brands Limited ("Otlo", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy & Cookies Policy explains how we collect, use and protect your personal information when you visit our website.
Information We Collect
When you submit an enquiry through our website, we may collect the following information:
Name
Email address
The information you choose to include in your message
We only collect personal information that you voluntarily provide through our contact form.
How We Use Your Information
Our lawful basis for processing personal information submitted through our contact form is our legitimate interests in responding to enquiries and communicating with prospective clients. Where required, we will rely on your consent.
We use your personal information to:
Respond to your enquiry
Communicate with you regarding your request
Maintain records of enquiries
Improve our website and services
We do not sell or rent your personal information to third parties.
Analytics
Our website may use analytics tools, including Google Analytics and Microsoft Clarity, to help us understand how visitors use our website and improve the overall user experience.
These services may collect information such as:
Browser type
Device type
Pages viewed
Time spent on the website
Clicks, scrolling behaviour and general interaction with the website
IP address (which may be anonymised where applicable)
Microsoft Clarity helps us understand how visitors interact with our website through anonymised usage information so that we can improve usability and user experience.
This information is used in aggregate and is not intended to personally identify individual visitors.
Cookies
Cookies are small text files placed on your device when you visit a website.
We use cookies to:
Ensure the website functions correctly.
Understand how visitors use our website.
Improve website performance and user experience.
The types of cookies we may use include:
Essential Cookies
These cookies are necessary for the website to function correctly and cannot normally be disabled.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous information through services such as Google Analytics and Microsoft Clarity.
Analytics cookies will only be used where you have provided your consent, where required by applicable law.
You can control or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
How We Store Your Information
Information submitted through our contact form is stored securely and is only accessible to authorised personnel.
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
We normally retain enquiry information for up to 24 months unless there is an ongoing business relationship or we are required by law to retain it for longer.
Sharing Your Information
We may share your information with trusted third-party service providers where necessary to operate our website and business. These may include:
Squarespace (website hosting)
Google Analytics
Microsoft Clarity
Our email service provider
These providers process information on our behalf and are required to protect your information in accordance with applicable data protection laws.
Some of our service providers may process personal information outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection legislation.
We will not disclose your personal information to any other third party unless required to do so by law.
Your Rights
Under UK data protection legislation, you have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where appropriate.
Request restriction of or object to certain processing activities.
Withdraw your consent where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
Contact
If you have any questions about this Privacy & Cookies Policy or how we process your personal information, please contact:
Otlo Brands Limited
Registered in England & Wales (Company No. 15116653)
Registered Office: Eden House, Two Rivers Business Park, Witney, OX28 4BL
Email: hello@otlobrands.com
Changes to This Policy
We may update this Privacy & Cookies Policy from time to time to reflect changes to our website, services or legal obligations. Any changes will be published on this page together with the updated effective date.